Q. How long does delivery take?

A. We aim to package, process and send your order within 24 hours. Please then allow 2–3 working days for your parcel to arrive.

Q. Can I order more than one product?

A. Of course! You can order as many products as you like. Why not mix and match your favourites or check out our bundles for the ultimate tanning routine?

Q. Do you offer returns?

A. As a small business, we put a lot of time, effort and love into every single order. For hygiene and safety reasons, we are unable to accept returns or exchanges on products that have been opened or used. Please contact us as soon as possible if your order arrives damaged or there is an issue with your purchase.

Q. How do I know which product is right for me?

A. If you’re unsure which product is best for you, take a look at our product descriptions and tanning guides. You can also contact us and we’d be happy to help you choose. 

Q. How should I use my Dolly Tannerz products?

A. Always follow the individual instructions provided with your product. If you are unsure, please contact us before use.

Q. How should I store my products?

A. Keep your products in a cool, dry place away from direct sunlight and heat. Always keep products securely closed when not in use.

Q. Can I use Dolly Tannerz products with my usual tanning routine?

A. Our products are designed to complement your tanning routine. Always check the individual product instructions and follow them carefully.

Q. Are Dolly Tannerz products suitable for everyone?

A. Our products may not be suitable for everyone. Please read the product information and ingredients carefully before use. If you have any concerns, consult a suitable healthcare professional before using a product.

Q. What if my order arrives damaged?

A. Please contact us as soon as possible with your order number and clear photographs of the damaged item and packaging so we can look into this for you.

Q. Do you offer bundles?

A. Yes!  We offer carefully selected bundles so you can combine your Dolly Tannerz favourites and get everything you need for your tanning routine in one order.

Q. How can I contact Dolly Tannerz?

A. If you have a question that hasn’t been answered here, please get in touch with us through our social media pages or our website contact form. We’re always happy to help!